Professional, friendly, live telephone answering service has been the heart of Ding A Ling Answering Service since Frank Brooks founded the company in 1969.

Placing the client first, and providing a service that is second to none, will only lead to success" was a message repeated through the years. Still family owned and operated, that understanding is carried day to day by his daughters, Jacquie Cofer and Bobbi Bretz, who currently share leadership roles in the company. Some of Frank's grandchildren, Casey Cofer, Jamie Bretz and Aidan Brooks are part of the company today.

Quality service and a personal touch has kept us alive and well for over 50 years.

Whether you are starting a new business, or looking to expand, we can help give you that big business look and feel, while you focus on growing your business. Simply give us a call, or click on the box to the right that says "Start Now" to see how we can help you.

Phone answering services

A 24 hour, live, courteous and professional, telephone answering service tells your clients that you care. You care about your business, and your clients.

Live receptionist

Your friendly, live, receptionists are specifically trained on the services and needs of your business.

Overflow

Our answering service operators can be there to assist with overflow calls from your office, when your call volumes are high and your manpower is limited. Our professional agents can receive calls as preset, by you, to take calls when there are just too many.

The Key Functions of an Answering Service

Answering services offer a multitude of functions designed to assist businesses in delivering exceptional customer service, optimizing their operations, and improving overall efficiency. Let's delve into the core services and benefits an answering service can provide:

Call Answering

At its core, an answering service answers incoming phone calls on behalf of a business. This ensures that every call is promptly addressed, eliminating the frustration of callers encountering voicemail or long wait times. This immediate response is particularly crucial for businesses in industries where timely communication is vital, such as healthcare, emergency services, and legal practices.

Message Taking and Delivery

Answering services can efficiently take messages from callers, recording essential information such as the caller's name, contact details, and the nature of their inquiry or message. These messages are then promptly delivered to the appropriate individual or department within the business, ensuring that important information is not lost or overlooked.

Appointment Scheduling

Appointment scheduling is a common service offered by answering services. Virtual receptionists can schedule appointments, confirm existing ones, and manage appointment calendars for businesses ranging from medical practices to hair salons. This service helps reduce scheduling conflicts, no-shows, and missed opportunities.

Business Hours: 24/7