Financial Services in Watford

Payment Protection Insurance (PPI), also known as Accident, Sickness and Unemployment cover (ASU), has been sold alongside credit agreements for many years.

Sales advisors should have ascertained what your individual demands and needs were from a policy, taking into account any pre-existing medical conditions that you may have had and any cover that you already had in place. It should have also been made clear that the policy was NOT compulsory and the loan should have been provided whether or not payment protection was taken providing you fitted the lending criteria.

Advisors should have also made it clear what the additional expense was for the PPI policy alone – not just provided a figure with PPI added.

In the past many lenders set targets and incentivised staff to sell payment protection policies with no regard to the validity of a policy to the customer.

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