As a result of mounting pressure amid corporates to uphold costs and enhance operation efficiency and customer service, the Business Process Outsourcing (BPO) industry is envisioned to reach US$220 billion by 2020. Outsourcing is viewed as a deft solution to dampen business risks, product development cycle and overall operating overheads. The proven importance and maturity of BPO services has fostered the growth of Knowledge Process Outsourcing (KPO) services that drives enormous business opportunities for promising enterprises. The quality of post-sale technical support services is one among the key service attributes to dilate customer engagement, customer acquisition and customer retention on a massive scale. Outsourcing technical helpdesk is no longer viewed as a short-run cost-cutting strategy with focus now transforming to long-run competitive gain.

Enabled by state-of-the-art technologies, domain experience and proven strategies, Jupiter Infoway offers a complete suite of technical support services to businesses engaged in baking and financial services, and brokerage and online trading consultation services. We support your business conquer varied technical issues from basic helpdesk outsourcing to advanced level hardware and software solutions via email, chat, phone and social media to ensure a proper and complete service delivery. Working on 24/5/365 delivery model, we resolve your end-customers’ queries across all products, services and channels.

Jupiter Infoway works with you build well-designed process strategies, and maintain and enhance your offers to augment end customer experience that’s critical to your business. As an expert tech support partner, we deploy the latest trends and technologies to handle even intricate issues under one roof. Our stringent quality monitoring process and effective optimization models guarantee predictable service levels and cost advantages. We’ve capabilities to witnessing a seamless transition of helpdesk functions and a tighter integration with varied functionalities.

We aim to relentlessly deliver value in addressing each client’s specific business goals. Helpdesk models are thus tailored to meet the needs of individual customers for successful outsourcing outcome, as one-size-fits-all option no longer exists. Acknowledging the concerns of the market through commitment and customer feedback, we’ve developed solutions for the entire support life cycle management. Customers can engage with email when they have less pressing issues. Chat is another avenue through which customers can get connected to agents who’ve the speed of voice, but the cost of email.