We make getting a passport simple We assist all U.S. citizens in obtaining U.S. passports. Our passport advisor team has over 30 years of experience obtaining thousands of passports and we are Registered Couriers with the U.S. Department of State. Please contact us to see what type of passport you should be applying for. What documents and ID's are needed and how quickly you can expect to receive your U.S. passport.Yes to any of the following questions and must apply for a new passport. First-timers — or people who have extenuating circumstances and can’t renew their passports through the mail — will need to take care of some paperwork, take a special passport photo, and apply in person with the required fees at an acceptance facility. Per the State Department’s website, other cases that require in-person applications: You are younger than 16. Your previous U.S. passport was issued when you were younger than 16. Your previous U.S. passport was lost, stolen or damaged. Your previous U.S. passport was issued more than 15 years ago.